Refund policy
30-Day Money-Back Guarantee
We want you to love your purchase. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price.
Return Eligibility
- Item must be in original, unused condition
- Item must be returned in the original packaging with all accessories
- Return request must be initiated within 30 days of delivery
How to Return
Email us at support@tavorym.com with your order number and reason for return. We will provide a return shipping address and instructions within 24 hours.
Refunds
Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days. Original shipping fees are non-refundable. Return shipping is the responsibility of the buyer unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrived damaged or is defective, contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund including shipping.
Non-Returnable Items
- Items damaged due to misuse or normal wear
- Items missing original packaging or accessories
- Items returned after the 30-day window
This policy is provided as a template and should be reviewed and adapted by the store owner for legal compliance in their jurisdiction.